From - Concept® - Comprehensive DTC Agency. Manufacturing, Branding, Packaging, Marketing.

## Privacy Policy (From - Concept®)

**Last updated:** March 3, 2026

This Privacy Policy explains how **From - Concept®** (“From - Concept,” “we,” “us,” “our”) collects, uses, shares, and protects personal information when you visit **[https://www.from-concept.com](https://www.from-concept.com)** (the “Site”) or contact us.

If you have questions, you can reach us at **[hello@from-concept.com](mailto:hello@from-concept.com)**. ([from-concept.com][1])

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## 1) Who we are

From - Concept® is a DTC agency providing end-to-end support across market research, manufacturing, branding, and go-to-market activities. ([from-concept.com][2])

**Contact details (as listed on the Site):** ([from-concept.com][1])

* Email: **[hello@from-concept.com](mailto:hello@from-concept.com)**

* Phone: **+36 30 797 5859** and **+1 (213) 335-3133**

* Address: **131 Continental Dr, Suite 305, Newark, 19713, Delaware, U.S.**

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## 2) What information we collect

### A. Information you provide to us

Depending on how you interact with the Site, you may provide:

* **Contact details** (for example: name, email address, company)

* **Message content** you submit through our contact form (for example: subject, message) ([from-concept.com][1])

* **Newsletter sign-up details** (for example: email address) where available on the Site ([from-concept.com][3])

* **Business inquiry details** you share when you request to connect or ask about our services (for example: project scope, timelines, budget ranges)

### B. Information collected automatically

When you visit the Site, we (and providers we use) may automatically collect:

* **Device and browser information** (for example: browser type, operating system)

* **Usage information** (for example: pages viewed, links clicked, time spent)

* **Approximate location** derived from IP address (country, city-level)

* **Log data** (for example: access times, referring URLs)

* **Cookies and similar technologies** (see Section 6)

### C. Information from third parties

We may receive information from:

* **Social media platforms** if you interact with our profiles or follow links from the Site (their processing is governed by their own policies) ([from-concept.com][3])

* **Service providers** that help run forms, analytics, email delivery, or website hosting (see Section 5)

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## 3) How we use your information

We may use personal information to:

* **Respond to inquiries** and communicate with you about your request

* **Provide and improve the Site**, including troubleshooting and performance monitoring

* **Send updates** you request, such as a newsletter or industry trends, if you opt in ([from-concept.com][3])

* **Operate our business**, including recordkeeping, invoicing (if applicable), and internal administration

* **Maintain security**, prevent fraud, and protect our rights and users

* **Comply with legal obligations** and enforce agreements

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## 4) Legal bases for processing (EEA/UK and similar jurisdictions)

Where applicable under GDPR or similar laws, we process personal information based on:

* **Consent** (for example: newsletter sign-ups, non-essential cookies where required)

* **Contract** or steps prior to entering a contract (for example: responding to a project request)

* **Legitimate interests** (for example: improving the Site, securing our systems, responding to business inquiries)

* **Legal obligation** (for example: compliance with lawful requests, accounting requirements)

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## 5) How we share your information

We may share personal information with:

* **Service providers** that help us operate the Site and business (for example: website hosting, form processing, email delivery, analytics, security tooling). They are authorized to use personal information only as needed to provide services to us.

* **Professional advisors** (for example: legal, accounting) where necessary.

* **Authorities** if required by law or to protect rights, safety, and security.

* **Business transfers** if we are involved in a merger, acquisition, financing, reorganization, or sale of assets (information may be transferred as part of that transaction).

We do **not** knowingly sell personal information in exchange for money. If we engage in practices that qualify as a “sale” or “sharing” under certain privacy laws (for example, some advertising technologies), we will provide the required notices and choices.

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## 6) Cookies and similar technologies

We may use cookies, pixels, SDKs, and similar technologies to:

* Make the Site function properly

* Remember preferences

* Understand Site usage and performance

* Support marketing and measurement, where used

### Your choices

* You can typically control cookies through your browser settings and delete existing cookies.

* Where required by law, we will request consent before placing non-essential cookies.

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## 7) International data transfers

We may process and store information in countries other than where you live, including the United States. ([from-concept.com][1])

When required, we use appropriate safeguards for cross-border transfers (for example, contractual protections).

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## 8) Data retention

We retain personal information only as long as necessary for:

* The purposes described in this Privacy Policy

* Legal, accounting, or reporting requirements

* Resolving disputes and enforcing agreements

Retention length depends on the type of information and why we collected it.

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## 9) Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system is 100% secure, so we cannot guarantee absolute security.

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## 10) Children’s privacy

The Site is not intended for children, and we do not knowingly collect personal information from children.

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## 11) Your privacy rights

Depending on your location, you may have rights such as:

* **Access** to personal information we hold about you

* **Correction** of inaccurate information

* **Deletion** (subject to legal exceptions)

* **Objection** or **restriction** of certain processing

* **Data portability**

* **Withdraw consent** (where processing is based on consent)

### How to exercise your rights

Email us at **[hello@from-concept.com](mailto:hello@from-concept.com)** with your request. ([from-concept.com][1])

We may need to verify your identity before completing certain requests.

### Complaints (EEA/UK)

If applicable, you may lodge a complaint with your local data protection authority.

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## 12) Third-party links

The Site may link to third-party websites (for example, social platforms). Their privacy practices are governed by their own policies, not this one. ([from-concept.com][3])

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## 13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last revised. Material changes will be posted on this page.

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## 14) Contact

**From - Concept®** ([from-concept.com][1])

131 Continental Dr, Suite 305, Newark, 19713, Delaware, U.S.

Email: [hello@from-concept.com](mailto:hello@from-concept.com)

Phone: +36 30 797 5859, +1 (213) 335-3133